Thousands of residents in Plymouth and surrounding areas were left without running water on Easter Monday following a major burst in a water main. Approximately 13,000 properties were affected, experiencing either low water pressure or a complete lack of supply.

South West Water (SWW) confirmed that the burst main, impacting the PL6, PL19, and PL20 postcode areas, has now been repaired. However, the system needs time to recharge before full service can resume. Many properties were reportedly without water for over 12 hours.

Concerns remain about whether water services will resume before schools reopen on April 22. Businesses and schools may continue facing disruptions throughout the night.

Water collection points were set up at several locations including George Park and Ride, Bere Alston Bowling Club, Bedford Street, and Knightstone Tearooms in Crapstone Road. However, many residents voiced frustration, saying the number of collection points was insufficient for the scale of the outage.

One resident from Tavistock commented, 'How can you reasonably expect people in PL19 and PL20 to reach the limited collection points?' Another called the situation a 'shambles' and demanded compensation for affected businesses, especially those in the hospitality sector forced to close on a typically busy holiday.

Reports have also emerged of supermarkets running out of bottled water, forcing some residents to purchase their own supplies. A retirement housing manager highlighted the severity of the situation, stating that nearly 40 elderly and vulnerable people had no water access and no means to collect it.

In response, SWW announced compensation plans for all affected customers. Those who bought bottled water can submit receipts via email to be reimbursed. The company assured the public it is committed to offering fair compensation for the inconvenience caused.

In their latest statement, South West Water said: 'We’re pleased to confirm the burst main has been fixed. Our teams have worked tirelessly to prioritize this repair. The next stage is to recharge the network carefully. We’re doing everything we can to restore water and are grateful for your patience.'